We're committed to ensuring that every interaction with us is enjoyable, whether you're placing an order or returning an item.
That's why we strive to deliver exceptional products and a top-notch customer experience! Here are some key points you might find useful:
Can I return or exchange an item?
Absolutely! You have 60 days from the date of receipt to return or exchange an item. Whether it's the wrong size, a damaged product, or you've simply changed your mind, we're here to assist with a refund or replacement.
What if I don't like my product?
We understand that sometimes things don't work out. That's why we offer a 60-day satisfaction guarantee. If you're not happy with your purchase, just let us know and we'll process your return.
How do I return an item?
To initiate a return, please email us at
hello@karmaandcharms.com. We'll respond with the return address within 24-48 hours.
It's best if the items are unused or packaging remains unopened. Once we receive the item, we'll either issue a refund or exchange it for another product.
Refunds are typically processed within 1-2 days of receiving the item and are issued via credit card or PayPal.
Please note that credit card refunds may take up to 5 business days to reflect in your account.
To avoid any issues with lost packages, please notify us of your return or exchange within 30 days of delivery.
Do I pay for shipping on returns?
Yes, you'll need to cover the shipping costs when returning an item. We recommend using a tracked shipping service to ensure a smooth experience.
Can I cancel my order?
If you've placed an order by mistake or changed your mind, please contact us immediately. If the order hasn't been shipped yet, we'll cancel it right away and issue a full refund.
Have more questions?
