Shipping

Thank you for choosing Karma & Charms for your shopping needs. Please be aware that international shipping may experience delays. To stay updated on your order's status, feel free to contact our support team at hello@karmaandcharms.com, and we'll provide you with the tracking number for your order.

Order Processing Time
  1. This refers to the time between when you place your order and when the seller hands it over to the delivery service.
  2. Good things take time. Typically, orders are shipped within 1-3 business days after order confirmation/payment. Orders placed over the weekend may experience delays.
  3. Our warehouse operates from Monday to Friday during standard business hours, excluding holidays. We take measures to minimize shipment delays during these times.
Tracking
  1. You'll receive an email notification once your order has been shipped, including a tracking number (which will be active within 24 hours). Note that this may take longer during peak events or holidays.
  2. Tracking information updates may take between 24 to 48 hours.
  3. If you encounter issues tracking your package, please contact us, and we'll resolve the issue within 48 hours.
Delivery Time Exceeded Compensation Policy

International shipping may experience delays. Should your order be delayed, please contact us via email at hello@karmaandcharms.com, and we'll promptly check the situation with the transportation company. 

Besides, we see your satisfaction as the top priority for us. So we provide a compensation policy, which means if the delivery time exceeded over 48 hours then we will give you 10% of the total order amount as cash reward. 

Order Cancellations
  1. If you contact us promptly after placing your order, we can cancel it for you. If your payment has been processed but the item has not yet shipped, you can cancel your order before delivery, and we'll refund your full payment.
  2. Orders cannot be canceled once the package has been shipped.
All Expedited Shipping for Free 

We provide expedited shipping service for free for all of our products.

Due to local delivery service capability, this service is available for most countries, including the United States, Canada, Italy, Germany, and more. Which means the overall delivery time will be 5-10 business days.
(Delivery time = shipping time + order processing time)

About Tax

In rare cases, your order may be subject to customs fees imposed by your government, not by our site. You will be responsible for these charges. We apologize for any inconvenience, but we have no control over customs authorities in your country. For more information on customs fees, duties, and taxes, please contact your local customs office.

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us at hello@karmaandcharms.com. Your satisfaction is our top priority!